Hand knotted Woollen Runner Blue/Turquoise (80x250cm)

WE SHIP AUSTRALIA WIDE!

Turnaround Times

Standard orders for small items that can be moved with a regular courier, placed Monday through Friday (excluding public holidays) will be processed and shipped within 2 business days, unless the products are on 'pre-order' status.

Larger furniture pieces and fragile items need to be transported with a removalist and will be booked in on the next available run.

All shipments are subject to item availability.

We are unable to deliver to PO box addresses.

Please choose wisely as House of Orange do not offer refunds for change of mind. We accept exchanges within 14 days of receipt of your item on full-priced homewares items only (excluding artwork) and only accept unused items in their original condition, in the original packaging with the tags attached and the receipt or proof of purchase. We reserve the right to refuse a return if these criteria are not met.

Products will be inspected upon their return and exchanges or store credits issued for the original value of the items excluding shipping costs. Store credits will be issued if the same item is unavailable and are valid for twelve months from the date of issue. House of Orange will not accept liability for any breakages or damages to goods which have been moved from the original delivery point.

Refund, exchange or store credit is available should you receive a damaged or faulty item. In such cases, please supply clear images of the item along with your contact details and order number to retail@houseoforange.com.au within 24 hours of receipt of the item.

Read more about our returns policy here.

House of Orange warrants all goods, except for fragile items including homewares, accessories and all prints. Any defects must be reported within 24 hours of receipt of goods.

We cover manufacturing defects i.e. material and workmanship for a 12 months period.

Warranty does not cover normal wear and tear, damage arising from abnormal use, no proper maintenance and modified goods.

Pilling is natural and common on fabric, and it is not covered under warranty. House of Orange has the discretion to obtain proof of purchase and any additional information to decide on warranty outcomes.

Upholstery warranty covers workmanship issue on stitching, excludes normal wear and tear, damage arising from abnormal use, no proper maintenance and colour fading from sunlight.